International
Working with agents
Arts University Plymouth works with a small number of approved agents, who can provide application advice and guidance to students from across the globe.
<p dir="ltr">These agents offer accurate, honest and up-to-date advice about studying abroad, and can support you from initial enquiry through to final enrolment.</p>
<p dir="ltr">Details of the approved agents we work with can be found on the <a href="https://www.aup.ac.uk/international/your-country">Your County</a> pages.</p>
<p dir="ltr">You can read more about working with Educational Agents in the <a href="https://buila-assets.ams3.cdn.digitaloceanspaces.com/docs/A-student-guide-to-choosing-an-education-agent.pdf" target="_blank" rel="noreferrer noopener">Student Guide to Choosing an Education Agent</a>.</p>
<p dir="ltr">Please be aware that agents cannot guarantee admission to Arts University Plymouth, and that applications submitted through agents are still subject to the same admissions criteria as all other applications.</p>
<p dir="ltr">Arts University Plymouth and its representatives do not charge application fees for any of our programmes, although for Undergraduate programmes there is an application fee payable to UCAS for submissions. Agents are engaged with us on a commercial basis and may receive a commission based on course fees for successful applications, which is disbursed directly from Arts University Plymouth (and not the student).<br /></p>
<p dir="ltr">Arts University Plymouth is committed to the UK Agent Quality Framework (AQF) and pledges to create and maintain the highest standards of agent management, ensuring the UK remains a leading study destination for international students.</p>
<p dir="ltr">We have signed a pledge with the British Universities' International Liaison Association and the British Council, which declares that we are committed to:</p><ol><li dir="ltr"><p dir="ltr">Empowering student choice and enabling informed decision making</p></li><li dir="ltr"><p dir="ltr">Ensuring good agent governance and professionalism</p></li><li dir="ltr"><p dir="ltr">Promoting ethical agent practices, professional knowledge and competency</p></li><li dir="ltr"><p dir="ltr">Increasing transparency and accountability</p></li></ol>
<p dir="ltr">If you have any questions, please contact <a href="mailto:international@aup.ac.uk" target="_blank" rel="noreferrer noopener">international@aup.ac.uk</a>.</p>
<p dir="ltr">Where we work with representatives or international recruitment agents, we ask these parties to provide Arts University Plymouth with evidence that they have undertaken British Council Agent Training and are aware of UKVI Laws and compliance. Representatives and agents provide assistance to international students in applying for courses, including submitting required documents - applications, communications and decisions are ultimately the responsibility of the applicant themselves.<br /></p>
<p dir="ltr">Agents we work with agree to meet standards outlined in the Agent Quality Framework, and we conduct reviews with agents at least two times per year to ensure full compliance and quality of service. </p>
<p dir="ltr">Should students or applicants have any concerns or complaints arising from their experience using one of our endorsed agents, then these should be sent to <a href="mailto:international@aup.ac.uk">international@aup.ac.uk</a> in the first instance.</p>
<p dir="ltr">If raising a concern or complaint, please provide us with the following information:<br /></p><ul><li dir="ltr"><p dir="ltr">Your Name</p></li><li dir="ltr"><p dir="ltr">Course of Study</p></li><li dir="ltr"><p dir="ltr">Agent Name</p></li><li dir="ltr"><p dir="ltr">Contact Email/Telephone</p></li></ul>
<p dir="ltr">We will acknowledge receipt of your email, and will investigate the issues raised. We will keep you informed of the outcome of your complaint, and will aim to resolve this within 30 days if possible.<br /></p>